SOP Library

Make content and build a brand 5 of 19 in this group

SOP 24

Set the give-to-ask ratio

What this page is for. Use it to decide how often you are allowed to ask your audience for something, where that ask sits inside a piece of content, and what the ask should be. Making and posting the content is on other pages. This page is the rule that governs when you are allowed to interrupt it in order to sell, and what it costs you when you do.

SOP-24-Set-the-give-to-ask-ratio.md

1. Why giving first works at all

The mechanism is reciprocity. You give, and keep giving, and at some point people feel indebted and want to give back. Different people name the thing you are building differently — goodwill, positive intent, customer surplus — and the name does not matter.

What matters is that it produces two signals you can read without any measurement at all:

  • People start asking you what you have for sale. Messages arrive saying they want to buy something, or want to support you. That means you are doing it right.
  • Other people start asking you to promote their thing. That means you are building a brand. Run the signal backward and it is just as informative: if nobody ever asks you to push their product, you have not built goodwill, and they can see that you have not.

The working model is a bank account. You deposit, you deposit, you deposit, and then you withdraw.

2. The published ratios, and the condition that governs them

The give-to-ask question has been studied at length by the largest media companies, because it is their whole business. Their problem is this: extract as much money from an audience's attention as possible without losing the attention. Run nothing but commercials and nobody watches, so you maximize advertising in the short term and destroy the asset in the long term. Run no advertising at all and you cannot pay your bills. Somewhere between the two is the point of maximum extraction.

Two measured answers, both from platforms at the same stage of life:

Platform Ratio of content to asks How it is expressed there
Television 3.6 to 1 Per 60 minutes: 47 minutes of content to 13 minutes of commercials
A mature social feed 4 to 1 Per five posts: four are content, one is an ad

Check the arithmetic before you use it. 47 minutes and 13 minutes make 60 minutes, and 47 minutes of content against 13 minutes of advertising is a ratio of 3.6 to 1. The television figure holds together.

The condition that travels with both numbers, and without which they are the wrong numbers. Both platforms are mature. They hold a very large share of their market, they are no longer fighting to take more of it, and they are taking large profits rather than buying growth. Their stated ratio is therefore the ratio for maximum monetization of an audience you already have. It is not the ratio for building one.

Two qualifiers travel with the gap between 3.6 and 4, and both are stated rather than inferred. The gap might exist because posts cannot be divided the way minutes can — there is no such thing as posting 3.6 times — so the number is probably rounded up to four. And a four-to-one feed might still be growing faster than television, maybe a little.

The contrast case. A short-video platform that arrived on the scene comparatively recently ran far fewer ads than the mature feed, or none at all, for years. Giving with no ask built enough goodwill that people shared what they found, sharing attracted more people, and the attraction compounded. This page gives no figure for that platform's ratio.

So: maximally monetizing is not maximally growing, and which of the two you should be doing depends on the stage you are in.

Flag: the mature ratio. Here a mature feed carries content in four of every five posts, and television runs 3.6 to 1. SOP 177, section 9, gives the ratio in several forms, some of them three to one (a commercial or an ad in every fourth minute or post), though it is called four to one there. Read as three to one, the growth line sits lower and allows more asks; read as four to one, it allows fewer. This page does not settle which reading is right.

3. The rule: keep giving until people ask what you sell

Not give, give, ask. Keep giving until people ask what you sell: until somebody tells you they want to pay you for something, and then say yes. At that point you know the goodwill is real, because they raised it and you did not.

Where you sit What you get
All ask Nobody pays attention to you
Around four to one You do not grow, but you monetize as hard as the audience allows
All give Everybody pays attention, and over a long enough run it is hard to make money and feed yourself

The bottom line is blunt: the moment you start asking for money in public is the moment you decide to slow your growth down. The more patient you are, the more you get when you finally ask. Any ask at all moves you off the fastest-growth path — and that is allowed. You have bills, a team, people. The two ends of the table above are drawn as extremes on purpose; the view here is to sit on the giving side of four to one, especially while you are still trying to grow. A second view, an email that pitches one offer every week and that the list comes to accept, is set against this rule in the flag on SOP 254, section 10.

One practice here, the advanced version: give in public, ask in private. Post only value. When somebody messages you, have the conversation there. Your public reputation then rests on giving alone, which matters because it is held mostly by the 99.9 percent of people who will never do business with you, and that reputation compounds faster than anything else you own.

One exception, with its own condition. An ask can itself deposit goodwill rather than withdrawing it — but only if what you sell is genuinely exceptional, so that buying it leaves the person better off with you than before. Most people's things are not exceptional, which is why the default model stays deposit, deposit, deposit, withdraw.

4. Two places to put the ask

There are two, and you pick one to start with.

Integrated — the ask lives inside the piece of content, the way a commercial break lives inside a television program. You interrupt your own value with a short commercial about what you sell: here is the thing, it may suit you if you are the sort of person I think it suits, now back to where we were. Then you carry on giving. The shape across a feed looks like this: content unit, content unit, content unit, offer, content unit, content unit.

The permission for integrating an ask into every piece is conditional: you may do it so long as the give-to-ask ratio stays high.

The worked example does not agree with its own arithmetic, and you should know that before you copy it. One 60-minute piece of content carrying one short ask is stated in ways that do not agree with each other:

Reading in the example What it says What the ratio works out to
A half-minute ask inside 60 minutes Stated as 59 to 1 Counted in half-minutes, 119 to 1; the stated 59 to 1 follows only if the ask is treated as a full minute
58.5 minutes of content to 1.5 minutes of asking Stated as being well above three or four to one 39 to 1

Every one of them lands far above the mature-platform band, which is the point the example is making, and that point survives whichever reading you take. This page does not settle which reading is right.

Intermittent — the ask is a separate piece, placed between the giving pieces. This is the better fit for short form in general, because a 20-second clip cannot carry a proportional ask inside itself; you would be down to a one-second commercial, or talking very fast. So you make many pure-give pieces, and every so often one piece that still follows hook, retain and reward but carries the offer embedded in it.

The spacing is given as a range with the qualifier attached: it might be ten pieces to one with the eleventh being the ask, or it might be fifty with the fifty-first. Nobody stops listening over that, because the reasoning is obvious to them — you have bills.

5. Where an integrated ask goes inside the piece

The preference here: put the call to action after a valuable moment, or at the end. Try one of those placements first, watch whether your audience growth slows, and only then add a second placement and a third.

Flag: where the ask sits in a video. SOP 215, section 7, puts it partway into a video: left to the end, it is said to miss most of the traffic. An ask at the end reaches the hottest prospects, but fewer of them; an ask partway in reaches more people. This page does not settle which reading is right.

In written pieces, use the PS. Besides the headline, the PS is the most read part of anything written, because of how most people read: they read the top, scroll to the bottom to see how long the thing is, and read the bottom. That makes the headline and the PS some of the most powerful positions you have. A call to action in the PS or the PPS gets read by a lot of people.

6. The failure this rule exists to prevent

A podcaster with a new and growing audience was eager to monetize it. The content was good, it blew up, he made an offer, and the offer made a lot of money. The correct next move was to go back to giving, regrow the goodwill he had just spent, and ask again later. Instead he asked more often.

What happened is the whole argument for the ratio in one sequence: each ask returned less than the one before, so he asked more often, because he still had bills. The podcast stopped growing, then shrank, and stopped being a source of customers at all. This page gives no figure for how frequently he was asking.

Hold the ask back as long as you can stand to, and when you do make it, make it with your hand open rather than shoving it at people.

7. What to ask for

Two choices, and either works.

A lead magnet. Talk about a way to get more leads, then offer more of the same thing in exchange for contact details — eleven further tips, collected somewhere they have to opt in for. The thank-you page that follows the opt-in page is where a paid offer goes.

Bonus points if the lead magnet matches the content it is advertised inside. If the piece was about cleaning skateboards, make the lead magnet about cleaning skateboards, and the people who found the topic interesting are already selected for having found it interesting, and probably for having the problem. The same lead magnet can take several forms, and the list is worth having in front of you when you choose:

  • the physical thing that solves the problem, free;
  • a written guide explaining how to do it;
  • a video explaining how to do it;
  • a call that walks them through it;
  • doing it for them — have them ship it in, free, and hand it back done.

The core offer. This is the direct path to a sale, and it is the offer you already built, said out loud at the end of a piece of content: you are looking for five people who want a named outcome inside a named time frame, they will not have to do the thing they dread, and if they do not get the outcome you will both improve their odds of getting it and hand their money back, and you will keep working with them until they get there — does that sound fair? Then tell them exactly how to respond: message you, book a call, comment, reply to the email.

That example is a shape to copy rather than a real offer. It is not a real call to action, and the paid offer it points at does not exist.

Cross-promotion counts. If you have more than one thing, use each to point at the others — at the end of each chapter of a book, for instance, point at the downloads and swipe files that did not fit in it. It is an easy way to get lead magnets into content you have already made.

8. The action step

Decision Options
How the ask is placed Either integrated or intermittent
What the ask is for A lead magnet, or the core offer
What you do next Get back to giving

9. The checklist

Question The answer
Who runs this You
What you are giving Content, with no ask attached
Ratio while you are still growing Further toward giving than four to one, in the view here
Ratio to monetize a mature audience Between 3.6 and 4 to 1
Where the ask goes Inside the piece after a valuable moment or at the end (the preference here), or as its own piece between them
Spacing for intermittent asks Perhaps the eleventh piece, perhaps the fifty-first
Where the ask goes in written pieces The PS, or the PPS
What the ask is for A lead magnet, or the core offer
How many asks one piece may carry Not established on this page
How long before an ask is safe Not established on this page

10. What this page does not cover

Building the content unit itself is on SOP 20, headline writing is on SOP 21, sourcing topics is on SOP 22, and retention devices are on SOP 23. Which platforms to be on and in what order is on SOP 25. How often to post, and the twice-monthly session behind it, are on SOP 26. Choosing and building the lead magnet is on SOP 13, and shaping the core offer the ask points at is on SOP 5 and SOP 6.

Pricing and delivery are not covered on this page.

Terms defined on this page

Give in public, ask in private
Post only value in public and hold sales conversations in private messages, so your public reputation rests on giving alone.
Give-to-ask ratio
How much you give for each time you ask for something. Mature channels earn at about 3.6 to 1 (television) or 4 to 1 (a mature feed); while you are growing, lean further toward giving.
Integrated ask
A short sales message placed inside a piece of content, following a moment of value or closing it, like a commercial break.
Intermittent ask
A separate piece that carries the offer, placed between pieces that only give. Better for short content; the spacing might be ten giving pieces to one ask, or fifty to one.
PS (postscript)
The line at the bottom of a piece of writing or email. After the headline it is the most read part, so it is a strong place for a call to action or something light, like the comics in a newspaper.

Reading routes that use this page