SOP Library

Browse · Group 10 of 17

Sell again after the first sale

Arrange attraction offers, upsells, downsells and continuity so a new customer pays back what they cost, and keep selling to them.

  1. SOP 59 Assemble a money model from four prongs

    Arrange your existing offers into a deliberate sequence of attraction, upsell, downsell and continuity, judged on a customer's first thirty days (the page gives two readings of the target).

  2. SOP 60 Design a win-your-money-back offer

    Build an entry offer where customers put money down against a goal and earn it back by reaching it, following instructions, or both.

  3. SOP 61 Run a giveaway as an acquisition offer

    Run a contest where one entrant wins and every other qualified entrant is offered the prize at a discount, turning entrants into customers.

  4. SOP 62 Design a decoy offer

    Promote a small free or low-cost version of what you sell, and put a premium version beside it as soon as someone responds.

  5. SOP 63 Design a buy-X-get-Y-free offer

    Turn a discount you would give anyway into a buy-some-get-some-free offer, and meet the cash-handling conditions before running it.

  6. SOP 64 Design a pay-less-now-or-pay-more-later offer

    Build an entry offer with two routes: pay full price later if satisfied, or pay less today with bonuses, then tune the balance between them.

  7. SOP 65 Convert a free consumption asset

    When you give away something prospects must sit through, make that time break their buying beliefs and end in a sale.

  8. SOP 66 Run the classic upsell and choose the moment

    After an attraction offer brings a customer in, make the next sale: choose what to sell next, avoid the three failures, run the classic upsell.

  9. SOP 67 Run the menu upsell

    Help a customer who already bought leave with the right add-ons: unsell, prescribe, ask A or B, then offer the card on file.

  10. SOP 68 Run the anchor upsell

    Show a premium version at five to ten times your main offer first, then present the main offer as relief, so more people buy it.

  11. SOP 69 Run the rollover upsell

    Turn money a customer already spent, with you or a competitor, into credit toward something bigger, choosing who, what, and how to apply it.

  12. SOP 70 Work the payment-plan downsell ladder

    When a customer wants what you sell but balks at today's cost, change when they pay, rung by rung, instead of lowering the price.

  13. SOP 71 Run a free trial with a penalty

    When a customer refuses every paid option, start them on a free trial whose fees apply only if they skip the steps that get results.

  14. SOP 72 Generate tiers and downsells from the quality vectors

    Generate more versions of what you sell, premium tiers, smaller or plainer ones, and do-it-yourself fallbacks, from eight value levers and the quality vectors.

  15. SOP 73 Feature-downsell customers before they cancel

    When someone won't pay the price, or a customer pays for more than they use, remove a feature, lower the price, and ask again.

  16. SOP 74 Price continuity against upfront cash

    When you sell an ongoing service, choose the bonus that gets people paying monthly and decide how much cash to collect up front instead.

  17. SOP 75 Apply a continuity discount and the three-plus-twelve rule

    Attract customers to an ongoing service with free time in exchange for a commitment, placing that free time so it never eats the paid term.

  18. SOP 76 Design cancellation terms and the waived-fee offer

    Decide before you sell what happens when an ongoing customer wants to stop: the cancellation fee, the exit interview, and the waived-fee offer.

  19. SOP 81 Run a fast-cash campaign

    Raise a lot of cash within a week through a short, capped, very expensive offer sent to existing customers and engaged leads.

  20. SOP 162 Build an ascension path with five points to ask

    When you have a new product: decide the five points to ask customers to buy the next thing, and change how you ask each time.

  21. SOP 222 Script the upsell at each point of greatest deprivation

    Use when happy customers don't buy the next thing, to time upsells at the five moments of greatest want and script each ask.

  22. SOP 228 Weigh a downsell against raising the core price

    When some sales-call prospects cannot afford the main offer, decide whether a cheaper downsell is worth it or a higher core price does better.

  23. SOP 231 Build the next sale into the offer and anchor high

    Plan the customer's next purchase into the offer from the start, or find out whether the top of your price range is set too low.

  24. SOP 232 Drill the eight ways to raise what customers are worth

    Use to practice running the eight ways to raise customer value over any product, then over your own service, to find revenue openings.

  25. SOP 236 Upsell more of it, more help with it, or better

    Choose what to sell a customer after their first purchase, or test an upsell idea that sits far from what they bought.